Privacy Policy
Last updated: March 2026
1. Who We Are
WalkQuote ("we", "us", "our") is a voice-powered quoting platform for UK tradespeople. We are committed to protecting your privacy and handling your personal data transparently and securely. This policy explains what data we collect, why we collect it, and how we use it.
2. Data We Collect
Account data: Name, email address, phone number, business name, and trade type when you create an account.
Quoting data: Voice recordings, transcriptions, quote details, client information, pricing data, and job notes you create within the platform.
Payment data: Billing information is processed securely by Stripe. We do not store card numbers on our servers.
Usage data: How you interact with WalkQuote, including pages visited, features used, and device information. This helps us improve the product.
3. How We Use Your Data
We use your data to provide and improve the WalkQuote service, including processing voice recordings through AI to generate quotes, managing your account and subscription, sending transactional emails (quote confirmations, invoices, password resets), and improving our AI's understanding of trade terminology and regional dialects. We will never sell your personal data to third parties.
4. Voice Recordings
Voice recordings are processed by AI to extract quote line items. Recordings are stored securely and associated with your account. You can delete individual recordings at any time from within the app. When you delete a recording, it is permanently removed from our servers within 30 days.
5. Data Sharing
We share data only with services essential to running WalkQuote: Stripe for payment processing, AI providers for voice transcription and extraction (data is processed under strict data processing agreements), and email providers for transactional messaging. We do not share your data for advertising or marketing purposes with third parties.
6. Data Security
All data is encrypted in transit (256-bit SSL/TLS) and at rest. Our database is hosted on secure, Enterprise-grade security infrastructure. Access to production data is restricted to authorised personnel only. We conduct regular security reviews.
7. Your Rights (GDPR)
Under UK GDPR, you have the right to access your personal data, correct inaccurate data, request deletion of your data, object to processing, request data portability, and withdraw consent. To exercise any of these rights, contact us at privacy@walkquote.com.
8. Data Retention
We retain your data for as long as your account is active. If you close your account, we delete your personal data within 90 days, except where required by law (e.g., financial records required for HMRC compliance are retained for 6 years).
9. Cookies
We use essential cookies to keep you logged in and maintain your session. We use analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of WalkQuote after changes constitutes acceptance of the updated policy.
11. Contact
Questions about this privacy policy? Contact us at privacy@walkquote.com.